Payment and Refund Policy

1. Products

• Credits: consumable digital items used for eligible AI conversation generation. They do not purchase a work, ending, or relationship itself and cannot be redeemed for cash or transferred between users.
• Yeoun PLUS: a monthly auto-renewing subscription shown only when enabled in Google Play. Fair-use limits, eligible models, and the actual price appear before purchase.

Paid credits have no arbitrary expiry unless one is displayed at purchase or separately disclosed.

2. Payment, grant, and restoration

Credits or subscription access are added to the account after Google Play approves the payment and the Yeoun server verifies the purchase. If payment succeeded but the product was not granted, sign in to the same Google Play and Yeoun accounts and use Restore Purchases. Restoration is shown as complete only after server verification. If it remains missing, send the Google Play order number and error circumstances to admin@team-round.com. Never send a card number, password, or complete purchase token.

3. Credit cancellation and refund

• Unused credits may be eligible for cancellation or refund within the period and scope allowed by applicable law and Google Play policy.
• Once credit use begins, cancellation may be restricted for the consumed portion. Eligibility for remaining paid credits is determined from the transaction and use history.
• If the product differs from its description or credits were not properly granted, you may request re-grant or refund under applicable law.
• When a payment is cancelled or refunded, unused credits granted by that payment are removed. Use records may remain to prevent duplicate reimbursement.
• Report suspected age-restriction violations or unauthorised payments promptly to Google Play and the Company.

4. Auto-renewing subscriptions

• The subscription is charged to the Google Play account and renews at the displayed interval until cancelled.
• To avoid the next charge, cancel through Google Play subscription management before renewal. Access remains available until the end of the paid period.
• Deleting the app, signing out, or deleting a Yeoun account does not automatically cancel the Google Play subscription.
• Subscription refunds follow Google Play policy and applicable law. For a service incident, include the order number and time of failure.

5. How to request

1. Use the Google Play order history or refund-request route.
2. If additional review is needed, email the order number (usually beginning with GPA), product, purchase time, and issue to admin@team-round.com.
3. We review purchase and usage status and respond under Google Play policy and applicable law.

6. Account deletion

Account deletion is not subscription cancellation or an automatic refund request. Manage the subscription and any needed refund in Google Play before deleting the account. Payment, refund, and dispute records may be separated and retained for the statutory period.